Refund policy
Return Policy – KissICON
1. Returns
We accept returns for both faulty and non-faulty items within 30 days of receiving your order.
If you are a customer in the European Economic Area (EEA), you have the right to cancel your order within 14 days of receiving your items.
To be eligible for a return, items must be unused, unworn, with tags, and in their original packaging.
To start a return, please contact us at info@kissicon.com.
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2. Return Shipping
Return shipping is free of charge
Customers must arrange their own return shipping label.
We recommend using a tracked service, as we are not responsible for items lost during return transit.
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3. Return Address
KissICON
124 City Road
London
EC1V 2NX
United Kingdom
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4. Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 30 days of receiving your order.
We will review the issue and may offer a replacement or refund.
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5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
All refunds are issued to the original payment method used at checkout.
Refunds are processed within 10 business days of receiving your return.
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6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Opened cosmetics or fragrances
- Items without original packaging or tags
- Perishable goods
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7. Exchanges
We offer exchanges. If you'd like to exchange an item, please contact us
8. Contact
Email: info@kissicon.com
Phone: +44 203 002 4505
We offer exchanges. If you'd like to exchange an item, please contact us.
Return shipping is free of charge.
